Deleting and restoring messages

You can delete messages from your computer and device. You can also restore messages that were stored on your computer. If you delete a message from your device, the message is deleted permanently and you cannot restore it.

To delete and restore messages from the computer, do the following:

1. Highlight the All group or a smart group in the navigation area. You can see a list of the messages contained in the All group or in the smart group you highlighted.

2. Check that you are viewing your messages arranged by the date when the messages were sent or received. To do this, click the buttons at the top of the items area.

3. Select one or more messages you want to delete. To select adjacent messages, click the first message and then hold down the SHIFT key and click the last message. To select non-adjacent messages, click the first message and then hold down the CTRL key and click additional messages.

4. Right-click and select Delete. The messages are moved to the Deleted messages folder.

5. To empty the Deleted messages folder, right-click the folder name in the navigation area, and from the pop-up menu that opens, select Empty Deleted messages.
   OR
   To restore messages from the Deleted messages folder, highlight the folder name in the navigation area, select the desired messages in the items area, right-click and select Restore.

Tip:

You can also delete messages permanently by highlighting the messages in the items area and pressing Shift+Delete.

To restore a deleted message that belongs to a message thread, click Restore while viewing the message in the content area.

To permanently delete messages from your device, do the following:

1. Highlight any of the folders listed in the device area. You can see a list of the messages contained in the folder.

2. Select one or more messages you want to delete. To select adjacent messages, click the first message and then hold down the SHIFT key and click the last message. To select non-adjacent messages, click the first message and then hold down the CTRL key and click additional messages.

3. Right-click and select Delete. The message is deleted permanently from your device, and you cannot restore it.

Deleting and restoring messages